Quality Policy

Our VISION at HERITΛGE is to lead the heritage management training field and be distinguished by the excellent quality and quantity of the training we offer. HERITΛGE is committed to continually maintaining and improving the services it delivers to trainees and partners.

For HERITΛGE, QUALITY means delivering efficient services and fostering a high level of satisfaction among all service recipients.

HERITΛGE has set the following OBJECTIVES:

To continuously monitor predefined objectives while implementing its Quality Management System.
To ensure compliance of services and products with applicable legislative and regulatory requirements.
To identify and allocate all resources and means required for the smooth, efficient, and effective operation of the organization.
To maintain a high level of scientific achievement among the organization’s staff.
To continuously measure and monitor process performance for ongoing quality improvement.
To implement a Quality Management System in accordance with ISO 9001:2015 and its dynamic evolution.
To motivate staff across the organization and foster team spirit through the achievement of objectives and continuous improvement, both at the individual and team levels.

To achieve these objectives, the Management and Employees declare our COMMITMENT to the following principles:

To implement and continuously improve the Quality Management System.
To facilitate excellent communication between Management and Executives.
To encourage excellent cooperation among all employees and create cohesive and effective teams.
To internally evaluate and review all working projects.
To promote excellent cooperation with all stakeholders.
To continuously improve our expertise and disseminate it to all staff.
To ensure high satisfaction among all recipients of provided services.
To make continuous efforts to reduce identified problems.
To harmonize all activities and projects with current legislative and regulatory requirements.

All issues regarding the Quality Management System are assigned to the Quality Manager, appointed by the Management. The Quality Manager has the responsibility, authority, and organizational independence to ensure that the Organization’s Quality Management System operates and is maintained in accordance with the ISO 9001:2015 standard and regulatory requirements.

All stakeholders are committed to adhering to HERITΛGE’s privacy policy.

HERITΛGE committed to fostering a diverse and inclusive workplace. We have a Gender Equality Plan in place in order to ensure that all individuals, regardless of gender, have equal opportunities for professional growth and success within our organization.

HERITΛGE has implemented a Safeguarding Policy. Currently our safeguarding officer is Maria Kagkelidou and her deputy is Roula Gkika.

For all types of complaints, either contact a line manager or address your concerns to our email [email protected], adding a heading that is relevant to your concern so that it goes to the right department.