Tag Archives: community engagement

Unveiling AHEAD: a new EU-funded project to develop audience engagement

At HERITΛGE we are delighted to announce the launch of a new EU-funded project AHEAD (Accessible Heritage Experience for Audiennce Development). The project, that seeks to remodel the heritage experience and provide a blueprint to help cultural organizations develop and engage new and existing audiences, held its kick-off meeting in Rome on January 24-26 2024. 

AHEAD, which is funded by the European Union’s European Education and Culture Executive Agency (EACEA),  brings together a dynamic consortium of partners, including Melting Pro (MEP), an Italian cultural consultancy that is responsible for managing the project; the Italian Ministry of Culture  (MIC), the University De Le Iglesia De Deusto, in Bilbao, Spain, and the Brussels-based innnovation agency Impact Valley. Participants include the Archaeological Park of Ostia Antica in Italy and the Altamira National Museum and Research Centre in Spain. 

Challenges in Cultural Heritage Sector and the AHEAD Impact Vision

Cultural Heritage (CH) stands as a vital economic and social resource for EU countries, yet many institutions face challenges in financial sustainability and audience engagement. AHEAD tackles these issues by addressing the low levels of entrepreneurial and audience-centered skills that are often found in cultural heritage institutions, introducing participatory audience development practices, and breaking down resistance to new marketing approaches among CH professionals all the while focusing on increasing accessibility for all and engaging local communities.

AHEAD’s vision is to innovate working practices in the CH sector by applying human-centered approaches, learning by doing, and data-driven methodologies. This transformative project aims to make the cultural heritage sector more relevant to communities, financially sustainable, and a catalyst for social, cultural, and economic growth.

The AHEAD Blueprint

AHEAD comprises three key components:

  • Capacity Building Program: Enhancing the skills of CH professionals in Audience Development, Marketing & Promotion, and Business Models 
  • AHEAD Model: Developing a participatory audience development practice, piloted with CH organizations from Spain, Italy, and Greece.
  • Impact and Innovation Strategy: Creating a strategy to upscale the methodology at the EU and international levels, overcoming systemic barriers in management and participation.

The AHEAD journey began with its kick-off meeting in Rome on January 24-26. Partners collaborated on shaping the AHEAD manifesto for audience engagement, taking into account all three key components of the project. Notably, the meeting saw the participation of end-users, including representatives from the Archaeological Park of Ostia Antica and the National Museum and Research Center of Altamira who contribution vital insights for the development of the project’s components. 

During the project, HERITΛGE introduced partners and participants to SHIFT, a major EU-funded research project to make cultural heritage more appealing and inclusive. 

Importantly, the project wrapped up with a presentation of AHEAD and a networking session with representatives of Italian cultural institutions at Rome’s Europa Experience – David Sassoli building that showcases the institutions and contributions of the European Union. 

Stay tuned for updates as AHEAD unfolds, unlocking the full potential of cultural heritage for current and future generations.





Community & Economic Development: Introducing a new workshop


Three women dressed in traditional Africa clothes

Photo: HERIΤΛGE/Lena Stefanou

By Dr. Paul Burtenshaw

Cultural heritage managers are facing a variety of pressures in managing the economic aspects of heritage resources. Sites are increasingly looked upon as assets for local and national sustainable development, including job creation. Development of tourism at sites can often come with expectations to boost local or national economies. Organizations and authorities are often asked to diversify funding streams. This could include adding commercial elements to their operations – shops, products, events – to enhance stretched public budgets. And the language of heritage value now includes economic and quantitative perspectives – from approaching heritage as resources or capital to providing evaluative evidence to justify funding.

These pressures come with opportunities and pitfalls. Heritage managers increasingly need the knowledge and skill to navigate ‘economic value’ and understand how to utilize it to achieve their own cultural, social and sustainability goals.

The idea of this brand new workshop which will take place on 14-16 February,  is to equip heritage managers with the capacity to understand the language of economic value, how to communicate it, and how to manage it for the sustainability of sites and their values. This includes a firm understanding of the motivations for mobilizing cultural resources for economic benefit and the different strategies that could be employed to achieve different goals. Importantly this includes an appreciation of the feasibility of, and limits to, such strategies and approaches to data collection to understand the success, or not, of attempts.

The workshop will guide attendees through the development of a plan for the creation of economic benefits for their own case studies, applying strategies to their own individual needs. This could include raising money to put sites on a surer economic footing, mobilize heritage as a sustainable resource for local businesses, or collect data to better demonstrate the value of heritage to partners and communities. As a result of the course attendees will be able to implement economic development strategies in their own locations.

*Dr Paul Burtenshaw is an expert in heritage economics, heritage tourism and how cultural heritage supports sustainable and community development.

**Find out more and apply for the workshop here.


Empowering Heritage Practitioners in Ghana: Insights from Workshops in Winneba and Accra

In December 2023, two landmark community engagement in cultural heritage workshops took place in Winneba and Accra, Ghana, bringing together dedicated heritage managers from various regions. These workshops, part of HERITΛGE’s HerMaP Africa program and supported by the Mellon Foundation’s Humanities in Place program, aimed to equip participants with the tools and insights to actively engage communities, navigate cultural complexities, and delve into the rich tapestry of oral history.

© Lena Stefanou

The Accra workshop began on Wednesday 6th December with interactive presentations to 22 attendees by Dr. Aris Anagnostopoulos, Dr. Lena Stefanou and HERITΛGE director, Dr. Evangelos Kyriakidis.  On day two (Thursday 7th) attendees had the chance to explore heritage projects close to their hearts and present in small groups on how they might stimulate local engagement. The projects presented included the Mystic Ayi Tree, traditional Ghanian fabrics, oral storytelling traditions and the history of the famous priest Okonfo Anokye. The final day (Friday 8th) was dedicated exclusively to exploring oral history in heritage contexts. The theories and techniques of preserving oral history were presented to the participants and they were later asked to conduct mock interviews about one group member’s childhood. Following on from this, each group produced an interview report which would help guide them in future oral history research. 

© Lena Stefanou


The following week the same workshop was conducted in Winneba from Monday 11th-Wednesday 13th December. Although this workshop involved fewer participants (up to 18 on the final day a broad range of heritage ideas and projects were explored. The group exercise, this time conducted on day 1, produced ideas about promoting tourism through sculptural monuments in Efutu region, promoting widow’s rights in the Deogo communities and a “reclaiming our roots” festival. The discussions were lively and raised some crucial ethical questions about how a heritage practitioner should involve his or herself in cultural practices. On day two we introduced a new “Who are your Communities” exercise in which participants identified and presented their community and its values. The final day, as in Accra, confronted oral history in heritage contexts. Once again it was very encouraging to hear such a diversity of approaches, questions and opinions and each group produced a helpful report to take away.

All in all, we are very excited about how the workshop went and look forward to the potential for future expansion into other areas of Ghana. 

Unlocking the Power of Community Engagement: HERITΛGE Workshops Lead the Way

Community Engagement online workshop screenshot

In a rapidly changing world, the role of community engagement has never been more critical for cultural heritage. HERITΛGE’s mission is to empower heritage managers with the skills and knowledge needed to make a difference through community engagement. Our recent three-day workshop equipped 16 heritage professionals from around the world with the tools to engage with their communities, bridge cultural differences, and preserve our shared heritage.

Community engagement is not just a buzzword; it’s the linchpin of heritage preservation. HERITΛGE recognizes that communities are not monolithic entities; they are diverse, dynamic, and rich with unique traditions, perspectives, and values. To truly honor these differences, a cookie-cutter approach won’t suffice. We believe in the power of community-led initiatives and social research to foster engagement that resonates with the specific cultural and social dynamics of each group.

Our recent workshop, held from 27 to 29 October 2023, brought together heritage managers from Africa, North America, Asia, and Europe. These dedicated professionals were not just participants; they were change-makers in the making. Through a combination of lectures, discussions, and hands-on exercises, they delved into the heart of community engagement, exploring methodologies grounded in ethnography and oral history.

Understanding Community Engagement as a Process

One of the key takeaways from the workshop was the profound understanding of community engagement as a dynamic process over time. Participants learned that this approach is not just a strategy but a fundamental aspect of heritage management.

Overcoming Key Challenges

Working with local communities can be challenging, and the workshop equipped our participants with essential knowledge about the primary obstacles they may encounter. With this understanding, they are better prepared to navigate these challenges effectively.

Creating Tailored Engagement Initiatives

The workshop’s focus on understanding the unique traits, requirements, and capacities of different communities was a game-changer. Participants left with the skills to develop engagement initiatives that are specific to each community’s distinct characteristics, needs, and capacities.

Distinguishing Between Communities and Audiences

One of the key lessons learned was the importance of distinguishing between communities and audiences. This insight is invaluable in designing engagement strategies that resonate with each group.

Introduction to Ethnographic Approaches

The workshop introduced participants to ethnographic methodologies, fostering the creation of collaborative research-driven community engagement initiatives. This hands-on experience allowed them to understand the communities they work with on a much deeper level.

Oral History Techniques

Oral history, a powerful tool for eliciting and documenting both tangible and intangible heritage, was another focal point of the workshop. Participants acquired knowledge about the methods and techniques used in oral history, making them proficient in preserving and sharing heritage through storytelling.

A Deeper Appreciation for Heritage

Throughout the workshop, participants gained a profound appreciation for the inherent values associated with heritage. They left with a renewed sense of purpose and a commitment to preserving our cultural and natural treasures.

What’s Next?

The journey doesn’t end with the workshop. A follow-up tutorial session is scheduled for 6 November, offering participants the opportunity to seek guidance, ask questions, and receive expert advice on enhancing their final assignments.

Meet the Instructors

The HERITΛGE workshops were led by a team of expert instructors:

  • Dr. Evangelos Kyriakidis, the founding Director of HERITΛGE, brings a wealth of knowledge in Mycenaean administration, Minoan religion, and iconography.
  • Dr. Aris Anagnostopoulos, manager of community engagement programs, specializes in the politics and poetics of the material aspects of the past in the present.
  • Dr. Eleni Stefanou, manager of programs in Ghana, is an archaeologist and specialist in museum and heritage studies.

At HERITΛGE, as we look to the future, we are excited to see the impact these dedicated professionals will make in their respective regions and the global heritage community.

HERITΛGE also offers an annual summer school in community engagement. Find out more and apply here.



2023-2024 Training Calendar for Heritage Professionals

Introduction to Heritage Interpretation for Site Managers | 6 – 8 October 2023

Transform a visit into a captivating experience. Acquire the skills to create meaningful and unforgettable experiences for visitors, during this 3-day online workshop. Only accepting last-minute waiting list applications.

Find out more and apply 

Project Management for Heritage Managers | 7 – 9 October (US only) & 9 – 10 December  2023
This intensive 3-day online workshop led by
Tim Healing will show participants the way to run a successful project from inception through planning to implementation and closure. A special US pilot program is still accepting last-minute applications.

Find out more and apply

Engaging Communities in Cultural Heritage | 27 – 29 October 2023
During this 3-day workshop, we aim to develop a different approach to community engagement based on social (and art) research with community-led initiatives. By adopting a research-led approach, we can foster collaborative design and actions that truly resonate with the unique cultural and social dynamics of each specific group or community, as well as their interactions with others.  We will explore methodologies grounded in ethnography and oral history, while also engaging in practical exercises to reinforce learning.

Find out more and apply

Interpretive Writing for Natural and Cultural Heritage | 10 – 12 November 2023
Written text that grabs and holds the visitor’s and reader’s attention is the key to effective word-based heritage interpretation. During this 3-day online workshop with Steven Richards-Price you will discover and practice a wide range of techniques to engage visitors and master the techniques of interpretive writing. 

Find out more and apply

Climate Change, Community Engagement & Interpretation | 1-3 December 2023

Brand new, 3-day workshop on climate change, heritage interpretation, and community engagement that seeks to empower participants with the tools and skills necessary to engage local communities in climate action through the lens of heritage interpretation.

Find out more and apply

Temporary Exhibition Design: Agile Exhibitions in a rapidly changing environment  | 2-4 February 2024
This up-to-date 3-day workshop focuses on how temporary exhibitions can enhance and promote an institution’s mission, create new audiences and generate revenue, from building an institutional strategy for exhibitions and partnership-building to planning and putting on temporary exhibitions for display at home and on tour. Attendees are encouraged to bring their own ideas and projects to the workshop and time is allocated for 1:1 consultation with the workshop facilitators.

Find out more and apply 

Community and Economic Development  | 16-18 February 2024
Cultural heritage managers increasingly have to both demonstrate and create economic benefits for local, regional, and national economies. This workshop will provide attendees with a firm understanding of the motivations for mobilizing cultural resources for economic benefit; the limits of that mobilization; different strategies for creating economic benefits; and how economic impacts are measured and communicated. The workshop will then guide attendees through the development of a plan for the creation of economic benefits for their own case studies, including the development of goals; selecting appropriate strategies; judging economic feasibility; and monitoring and evaluation procedures. As a result of the course attendees will be able to implement economic development strategies in their own community.

Find out more and apply

Communication Strategy & Strategic Marketing for Cultural Organizations | 8-10 March 2024
You have organized the best exhibition of the year or set up a ground-breaking educational program. You have worked hard with curators, conservators, educators, and everything is ready to rock, but now you wonder… how can I bring people in? How can I reach my audience, and what should I be telling them? This 3-day course is a focused learning experience that provides a systemic approach to successfully attract key audiences’ attention through traditional, new, and social media. 

Find out more and apply

Fundraising for Cultural Heritage Organizations | 22 – 24 March 2024
This 3-day workshop provides a survey of fundraising strategies and skills needed to start-up and build an organization’s contributed revenue with the aim of increasing its impact in the world. Participants learn best practices and apply them to create the case for support and letter of inquiry for their own organization or project.

Find out more and apply

Conservation II: First Aid for Finds | 12-14 April 2024
The workshop will provide step-by-step instruction on the best practices in the care of freshly excavated archaeological and historic objects as well as in the care of objects belonging to collections that have just been damaged. It will also examine the case of providing first aid measures to architectural heritage. It will go through all the processes that are essential during preparation, application of treatments and monitoring.

Find out more and apply

Strategic Planning for Heritage Managers| 26 – 28 April 2024
Strategy is a key factor for success in all areas of human activity. This 3-day interactive course aims to provide the tools and methodologies to effectively address the topics of successful strategy formulation and implementation in organizations managing cultural heritage in today’s complex environment

Find out more and apply

Conservation I: Introduction to the General Principles of Cultural Heritage Conservation | 24 – 26 May 2024
Following the success of your first Conservation workshop in 2023, we are again accepting applications for this 3-day interactive course that aims to teach the principles and objectives of conservation, and in so doing to introduce its methodology. The workshop will deliver the fundamentals, the ethics, the evolution, and the contemporary international context of conservation. 

Find out more and apply

HERITΛGE provides scholarships to most participants in its training programmes. These scholarships can cover up to 90% of the cost of attendance, depending on the circumstances of the participants and the availability of funding. On average, participants contribute around 300 euros to attend one of our 3-day training workshops. 

Empowering Ethiopia’s Heritage Sector: HERITΛGE’s First In-Country Workshop

Preserving cultural heritage goes beyond the institutional practices of protecting ancient structures; it involves engaging communities, understanding shared heritage values , and building a future that respects local perceptions of the past. It is with this in mind that HERITΛGE held its inaugural workshop in Ethiopia in July, training 22 key heritage managers in Community Engagement in Heritage Management.

HERITΛGE Director, Dr. Evangelos Kyriakidis, and Xanthippi Kontogianni, Ethiopia Programs Manager, held the 3-day intensive workshop in Addis Ababa, welcoming heritage professionals representing a diverse range of stakeholders within Ethiopia’s cultural and creative industries. Among the participants were representatives from a diverse range of stakeholders including Jinka University, Madda Walabu University, the Ministry of Tourism, the Ethiopian Heritage Authority, the National Library, and various civil society organizations among them the Waku Gutu Foundation, Heritage Watch, and Save Heritage, History and Culture of Ethiopia.

The workshop is part of HERITΛGE’s program for Ethiopia, supported by the Mellon Foundation’s Humanities in Place program.

Nurturing Capacity for Community Engagement

At the heart of our Communities Engagement workshop lays a commitment to building capacity within heritage management. In an ever-evolving world, local communities are keepers of key information for the understanding of heritage while accountability for protecting their own history and values is indispensable and crucial for sustainable heritage preservation. HERITΛGE has structured the workshop to address these needs comprehensively.

Throughout the workshop discussion facilitated by Dr. Kyriakidis, participants shared examples and case studies from the Ethiopian context and explored the issues affecting the the management of cultural assets in the country, highlighting among others the challenges, needs and opportunities facing heritage managers.

Workshop Outcomes:

  • A Network of Collaborators: The workshop serves as a nexus for like-minded professionals to network, share experiences, and collectively envision a future where heritage management is a catalyst for positive change.
  • Diverse Perspectives: With participants from universities, government bodies, regional offices, and civil society organizations, the workshop brought together diverse viewpoints, sparking enriching discussions and cross-pollination of ideas.
  • Community-Centric Approach: HERITΛGE’s emphasis on community engagement resonated strongly, setting the tone for a future where heritage sites become integral to community development.
  • Concrete Strategies:Participants departed the workshop armed with practical strategies to enhance community involvement, integrate local narratives, and develop sustainable heritage management plans.

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